of course, I never got a call back that day. When I tried to close the deal Sunday morning and get an answer on the offer as well as provide another request for the warranty information and the full video, Jake told me he’d “call me right back”. It was basically from just above the tire level down and then a quick picture of the front seats. When I finally got the video, it was only of the lower part of the car. They wanted the money but they did not want to do the BASIC things NEEDED for a person to feel comfortable making a purchase. That was his priority rather than just answering the question about the warranty and sending the video. Several times the sales person wanted me to give a deposit and fill out a credit application. There was no rush at all despite my request to “please just let me know if they could do the deal or not so that I could fly out there right away.” Most the time it would happen the next day. On several occasions the sales person said he’d “call me right back” then I would wait hours. I’m taking care of him and trying to run a business. I’m a single parent and my dad is in hospice. At the time they only had a “coming soon” picture on the site and no warranty information.įrom the start, I let them know that I only had the weekend to get this done. I said I was prepared to fly out as soon as they got me the basic info (the warranty information and either a full video or photos). I was extremely interested in the vehicle listed and made a reasonable offer (that was accepted after a couple days of waiting). Certain vehicles may have unrepaired safety recalls. Located in Oxnard, CA / 2,196 miles away from Tampa, FLĬarMax values transparency and wants you to love your next car, not settle on it.
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